Questions
Questions and answers
The questions guests ask us most, about the pool, the beach, children and the house rules.
The villa and the pool
Is the pool heated?
Yes, on request. Heating is charged on top of the stay, so ask for it when you send your dates and we will include it in your quote.
How big is the pool?
10 by 5 metres. It is a saltwater pool with an automatic cover, and it is private to your group.
How many bedrooms and bathrooms are there?
Five bedrooms and four bathrooms. Van Gogh (downstairs), Monet and Matisse (upstairs) each have a queen bed, and Monet has its own bathroom. There is a twin bedroom with two single beds on each floor.
Is there Wi-Fi?
Yes. 1 Gbps fibre with a mesh system that covers the whole villa. There are four sitting areas with power outlets for working.
Is there parking?
Yes, free parking for up to 3 cars.
Are there cameras?
Outdoor cameras cover each entrance and exit of the property. There are no cameras inside the house.
Children and families
Is the villa good for babies and children?
Yes. Most of our guests travel with children, from babies to teenagers. We have a cot, a high chair and children’s toys; let us know when you book.
What is there for children to do?
Garden games, pool inflatables, a game room with an arcade machine and streaming services on the TV. The beach is a three minute walk.
Is the pool safe for small children?
The pool has an automatic cover that you can close whenever nobody is swimming. Children should always be supervised near the pool.
Your stay
How far is the beach?
Three minutes on foot from the villa gate to the sand at Urbasur, Islantilla.
What is nearby?
Restaurants and a family shopping centre are about 15 minutes on foot. Golf, tennis, padel and football are a few minutes away by car.
Are towels and bed linen provided?
Yes. Bed linen, two pillows per guest and several throws, plus one towel and one beach towel per guest.
Is cleaning included during the stay?
Cleaning during your stay is available on request. There is also a fully equipped laundry room.
How does check in work?
A guest experience coordinator from the family welcomes you at the villa when you arrive.
Booking and house rules
How many guests can stay?
Up to 10. Children under 2 are not counted.
What are the check in and check out times?
Check in from 17:00 and check out by 11:00. Ask us for an earlier arrival or a later departure; we say yes whenever the calendar allows.
Are parties allowed?
No parties, except events booked with us in advance. Quiet hours run from midnight to 9:00.
Are pets allowed?
No, except service animals.
Can we smoke?
Outside only.
Is there a deposit?
You choose: a refundable deposit of €1,500, returned after your stay if there is no damage, or a one off payment of €40 to an insurer that covers damage up to €1,500.
What is the cancellation policy?
Full refund up to 1 month before check in, and 50% up to 14 days before. No refund after that or for no shows. Refunds are made within 7 working days.
Is the villa registered?
Yes. Its code in the Registro de Turismo de Andalucía is VUT/HU/03974.
Check dates and book
Book direct with the family that owns the villa. Send your dates and we reply with availability and the price for your group.
